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"What people say"
* I received the order last friday ( 29.5.09 ) and would like to thank you about first rate packing of the goods I ordered. These are awesome pieces of granite-art and it really delights me to see how well these were packed and protected during their long way to me. Another thing to give credits is your customer service, which really works to keep customers satisfied ( all too seldom seen these days ). And when the products are awesome and the prices wery reasonable you have one more customer who will definitely order goods from you in future !
*Oribe lantern arrived on Friday - and all in good condition and securely
It's now in place and looking great. The next project is "accelerated
Your response and service was excellent. Thanks for everything. We will certainly recommend you to friends and
other interested parties.
All received yesterday as planned and the lantern is absolutely fantastic. Actually better than expected! Many thanks for your excellent assistance and very prompt service. We will definitely use you for our future projects. Very best regards, Alex
The Pagoda arrived today - it looks fantastic. - Derek P. Dundee
Thank you so much for your kindness and consideration. My husband was delighted with the lantern and it has inspired him to start his Japanese garden project. He was particularly impressed with the quality of the Rankei-45 which he described as having real craftsmanship. I am sure that he will be contacting you again with another order. Best Wishes S.C.
Many thanks - your company is wonderfully efficient: I received a call from the delivery company this morning, even before I came on line and found your message. I now await arrival of the lantern with enormous pleasure. Many thanks. Dr. R.C
I would like to say it is a pleasure to do business with a company which takes customer service & satisfaction so seriously. I look forward to doing business with you again in the future.
Hello, Yes every thing arrived safely- we had a job to move the water basin but that was to be expected. The Lantern is up and the hole for the reservoir will be dug next week....
Thank you. Manfred, Switzerland.
"We are absolutey delighted with it (Large Rankie) and were even more please to find it was drilled for electics, it is now in position and looks lovely" -
Mr & Mrs J (Reading)
We received the Stone Lanterns today, they are absolutely fantastic and even better than in the picture, I am really delighted with them, they are now in place beside our Koi Ponds and just put the finishing touches to our Japanese Garden.I was also amazed at the speed which you completed our order - ordered Wed pm, delivered by Friday pm - congratulations on your excellent customer service. I will certainly be looking at your website regularly and hope to buy from you again.
Thanks for the delivery of all the "Great Gear" for me to use
in my attempts at Japanese tea and stroll gardens
"My Kodai Yukimi has been delivered this morning. I would like to
thank you for the courtesy and speed of delivery service that you have
provided, especially as Christmas is a busy time for deliveries/Couriers.
As our garden project nears the end, hopefully around summer 2006, we
will require some more items for the finishing touches and will most
definitely be looking to purchase from Japanese Garden supplies again".
Wishing you a Happy Christmas.
"I am now the proud owner of one of youre fat buddha's and can I
tell you he is beautiful, espcially sat on the plynth. My neighbours
are now so intrigued as to how I am doing my garden. (watch this space
I'll send you photos). Thank you for all your help." Miss L
"Your package arrived in yesterday's mail...amazingly fast!
I now have the sinking feeling that I did not order enough twine,
so... you may be hearing from me again in the near future..."
D.M. - Toronto Canada
"Just a note to say thank you for your astonishingly efficient
service. We ordered a tetsu-bachi on Monday evening, and it arrived
today. We're very impressed and won't hesitate to shop with you again." Stephen & Patricia
I recently collected a lantern from your warehouse this was a present
to a lady who has a very pleasant garden.
She recieved the gift with great enthusiasm and delight.
On a personal note I would like to congratulate you on a quality
product and for the persol service and helpful advice." Dennis W. -
"Following my call on Tuesday last the catalogue arrived the next
morning, I then placed the order on Wednesday which arrived first thing
Friday. I should like to take this opportunity of thanking you for your
friendly, prompt and efficient service. Its seems so rare these days
to deal with a company as professional as yourselves.
"Many thanks for letting us come down to collect the granite pieces. They
are really beautiful and we are so pleased with them." -Sue *
Big thanks, excellent goods and a speedy delivery...All the best Steve
Ian says "Excellent service thanks"
Terry says "prompt & efficient service and quality goods"
Judith- Aberdeen shire says "Beautifully done products catalogue
makes you spend more ..."
Andy emails "the Kansyuji was a dream... you will definitely be
hearing from me again"
Tim emails "Just to say we were delighted with the lantern"
James emails "Bamboo fence arrived today.. Very good quality".
George - Wolverhampton says "Spellbound with the catalogue & products".
Barry emails. "Delighted with the quality of the Rokkaku...We hope
to place more orders".
"Stepping stones have arrived already before 9am this morning. In
fact, as always a very nice product" S.G. Essex
The lantern arrived today in ultra-fast time, as others on your website attest. It's a very attractive product and I'm very pleased with it. Great service! -